Terms of Use for Consumers

Introduction

VeritaTrust is an open-to-all online review platform based in the Luxembourg, connecting businesses and consumers to cultivate trust and encourage collaboration. It’s free, available to everyone, and thrives on transparency.

When we mention “our platform,” we’re referring to the review platform accessible at VeritaTrust.com, any sub-domain, sub-directory, related platform, website or mobile app run by us and provided to you.

We kindly request that before you dive into our platform, take a moment to familiarize yourself with these terms of use (from now on, just “terms”). These terms reference the following policies, guidelines, and rules that also pertain to your platform usage:

Whether you’re just browsing VeritaTrust for reviews, or keen on contributing one yourself, you’ll need to accept these terms to clarify your legal standing and responsibilities. Your access and use of our platform always hinge on your agreement with these terms. Should you disagree or find yourself unable to adhere, please refrain from using our platform. For clarity, any interaction with our platform is subject to these terms.

Your consent to these terms is inferred when you: (a) browse, access, search, pen a review, or engage with our platform in any form; or (b) click an acceptance box/button, or show in another manner your agreement.

For clarity, terms in “quotation marks” maintain their defined meaning throughout this document.

  1. Joining and using VeritaTrust: Here’s a breakdown of how you can make the most of our platform.
  2. You and VeritaTrust: The terms “you” or “your” denote anyone browsing, accessing, searching, reviewing, or otherwise engaging with our platform. “VeritaTrust”, “we”, “us”, and “our” indicate the VeritaTrust entity you’re interacting with under these terms. The specific entity depends on your geographical location when accessing our platform. Refer to Our contracting entities and governing law section for more details.
  3. Third-party integration: We might incorporate or link to third-party tech, products, or services. Though we introduce them, we neither endorse nor assume responsibility for these third-party inclusions. It’s also worth noting that we can’t ensure our platform’s compatibility with every browser or device.
  4. User account: To post reviews, comment, like, flag a review, or carry out other activities (apart from simple browsing), you’ll need to create a user account. Each individual is allowed just one account, and this must remain personal and non-transferable.

Account creation requires signing in via Facebook, Google, or using your email and a verification code we’ll send. In some cases, we’ll auto-create your account, possibly using data like your name – for example, if you respond to a review invitation post-purchase.

Choosing a username is mandatory for review posting, commenting, or producing any content on the platform. While your username helps others identify you, be cautious if using your real name as it might disclose your identity. Usernames shouldn’t contain:

Account safety rests on your shoulders:

Optionally, you can verify your identity using our platform’s process. This may require photo ID and a selfie. Our Privacy Policy details the safety measures for such data.

Your key responsibilities: When interacting with our platform, please:

  1. Review and Policy Expectations: When you interact with our platform, it’s essential that you embrace and uphold our Reviewer Guidelines and other policy documentation. While these guidelines and policies might evolve over time, you’ll be subject to the latest versions, even without direct notification. Adaptations take effect immediately, requiring no further acknowledgment or action on your end.
  2. VeritaTrust’s Digital Assets: Our platform is our canvas, where we’ve painted everything – except for content that belongs to contributors like you, such as reviews. This canvas encompasses our design, collection, appearance, and other proprietary elements, including distinctive symbols and brand marks. You acknowledge not to replicate, spread, alter, or engage with any platform material or our distinctive symbols without explicit permission. This restriction extends to all our platform’s offerings, including any scores, user reviews, or other content, unless explicitly authorized by us.
  3. Your Digital Contribution: You retain the rights to, and hold responsibility for, content you craft and share on our platform. Additionally, you assure that you possess all necessary rights to generate and/or utilize such content. If your contributions don’t breach our Reviewer Guidelines and aren’t removed by us (or by you), they’ll continue to grace our platform and potentially be showcased on third-party platforms and networks (like Google) without end.
  4. VeritaTrust’s Rights Regarding Your Contributions: When you share, post, or exhibit content on our platform, you provide us a universal license to employ, adapt, share, and exhibit this content unrestrictedly. This extends to allowing third-party entities, including our partners, to access your content for purposes like syndication, distribution, or promotion. You also grant us the right to seek legal recourse against unauthorized use of your content. This encompasses rights rooted in relevant copyright laws.
  5. Input and Suggestions: We’re always eager to hear your platform-related thoughts, ideas, or proposals. Any feedback shared is ours to use indefinitely without any restrictions or obligations toward you. Simply put, any insights or suggestions you provide may be freely utilized or referenced by us.
  6. Rewards for Verified Reviews
  1. Eligibility for Rewards: VeritaTrust offers rewards to users who provide genuine reviews for products they have purchased. In order to be eligible for a reward, the review must be verified by our system to confirm the authenticity of the purchase.
  2. Verification Process: Upon submitting a review, the system will conduct a check to validate the purchase associated with the review. Only reviews linked to verified purchases will qualify for rewards. Any attempt to falsify purchase information or manipulate the system will lead to immediate disqualification from the reward program and may result in the suspension or termination of the user’s VeritaTrust account.
  3. Types of Rewards:
    1. Vouchers: Users can opt to receive vouchers as a reward for their verified reviews. These vouchers can be redeemed for select products or services as detailed in the voucher terms.
    2. Cryptocurrency: As an alternative to vouchers, users can choose to receive a cryptocurrency reward. The specific type of cryptocurrency and the amount rewarded will be determined by VeritaTrust at its sole discretion. Users will need to provide a valid cryptocurrency wallet address to receive this reward.
  4. Redemption and Usage:
    1. Vouchers: All vouchers are subject to their individual terms of use, including expiration dates, product or service restrictions, and other conditions. Vouchers are non-transferable, non-refundable, and cannot be exchanged for cash or other rewards.
    2. Cryptocurrency: Cryptocurrency rewards will be transferred to the user’s provided wallet address. Users are responsible for ensuring the correctness of their wallet details. VeritaTrust will not be liable for any lost or misdirected rewards due to incorrect wallet information provided by the user.
  5. Misuse and Consequences: We aim to maintain a transparent and honest reward system. Any misuse, manipulation, or violation of these terms will lead to:
    1. Immediate disqualification from the reward program.
    2. Reversal of rewards credited.
    3. Possible suspension or termination of the VeritaTrust account.
  6. Amendments: VeritaTrust reserves the right to modify, suspend, or terminate the reward program at any time without prior notice. It’s the user’s responsibility to review these terms regularly to stay updated.
  1. Assistance and Troubleshooting: Issues? First, our Help Center boasts articles tailored to resolve common challenges. If you’re still in murky waters after consulting the Help Center, our support crew is at the ready. You can reach them via the provided contact form.
  2. Authenticity and Objectivity: We cherish your participation on our platform, where you can share, explore, and learn about various businesses. We urge you to maintain authenticity and impartiality, ensuring your content stays in harmony with our Reviewer Guidelines.
  3. Privacy and Data Practices: Delve into our data handling practices below:
  4. Individual Data: Any personal details you share as you engage with our platform are treated in alignment with our Privacy Policy.
  5. Protection of Sensitive Information We are committed to shielding your sensitive information, and we trust you’ll extend the same courtesy to ours.
  6. Confidentiality During the term of this agreement, either party (as the “Disclosing Party“) may disclose or make available to the other party (as the “Receiving Party“) information about its business affairs, products/services, confidential intellectual property, trade secrets, third-party confidential  information and other sensitive or proprietary information, whether orally or in written, electronic, or other form or media , and whether or not marked, designated, or otherwise  identified as “confidential” (collectively, “Confidential Information“). Confidential Information  shall not include information that, at the time of disclosure: (i) is or becomes generally available  to and known by the public other than as a result of, directly or indirectly, any breach of this Section 17 by the Receiving Party or any of its Representatives, (ii) is or becomes available to the Receiving Party on a non-confidential basis from a third-party source, provided that such third party is not and was not prohibited from disclosing such Confidential Information, (iii) was known  by or in the possession of the Receiving Party or its representatives before being disclosed by or  on behalf of the Disclosing Party, (iv) was or is independently developed by the Receiving Party  without reference to or use, in whole or in part, of any of the Disclosing Party’s Confidential  Information; or (v) is required to be disclosed under applicable federal, state or local law,  regulation, or a valid order issued by a court or governmental agency of competent jurisdiction.

The Receiving Party shall: (A) protect and safeguard the confidentiality of the Disclosing Party’s Confidential Information with at least the same degree of care as the Receiving Party would protect its own Confidential Information, but in no event with less than a commercially reasonable degree of care, (B) not use the Disclosing Party’s Confidential Information, or permit  it to be accessed or used, for any purpose other than to exercise its rights or perform its  obligations under this agreement; and (C) not disclose any such Confidential Information to any person or entity, except to the Receiving Party’s Representatives who need to know the  Confidential Information to assist the Receiving Party, or act on its behalf, to exercise its rights or perform its obligations under the Agreement.

The provisions of this Section shall survive the natural expiration or termination of this agreement for any reason for a period of three (3) years.

  1. Access Discontinuation and Pausing Details about ceasing or interrupting platform access are laid out below:
  2. Our Prerogative: Should you fail to uphold these terms, our Reviewer Guidelines, or any other policy, we reserve the right to halt your platform access immediately, or to filter out content you’ve contributed.
  3. Your Choices: At any juncture, you can opt to deactivate your user account. Upon doing so, you will no longer be equipped to provide reviews, and all past reviews will be erased from our platform.

WE ARE RESPONSIBLE TO YOU ONLY FOR FORESEEABLE LOSS AND DAMAGE CAUSED DIRECTLY BY US. TO THE EXTENT THAT WE FAIL TO COMPLY WITH THESE TERMS, WE WILL BE RESPONSIBLE FOR YOUR FORESEEABLE LOSS AND DAMAGE, OUR AND OUR AFFILIATES’ TOTAL AGGREGATE LIABILITY TO YOU IN ANY CIRCUMSTANCES IS LIMITED TO THE TOTAL AMOUNT OF £100.00 (ONE HUNDRED BRITISH POUND STERLING)

WE CANNOT GUARANTEE THAT THE PLATFORM WILL BE AVAILABLE AT ALL TIMES. THE PLATFORM IS PROVIDED “AS IS”, WITHOUT WARRANTY OF ANY KIND.

  1. Dispute Resolution: Most of your concerns can be resolved quickly and to everyone’s satisfaction by contacting us using _______. If we’re not able to resolve the issue, you and we agree to bring claims only in the jurisdiction listed in Our contracting entities and governing law section of these terms.
  1. Governing law and disputes This agreement is governed by and shall be construed in accordance with the laws of the Netherlands. If you reside outside the Netherlands, you agree to submit to the exclusive jurisdiction of the courts in the Netherlands. If you reside in the Netherlands or your business is located in the Netherlands, you agree to arbitrate any claim, cause of action, or dispute between you and us that arises out of or relates to the use of our services. The arbitration will be governed by the rules of arbitration of the Netherlands Arbitration Institute (“NAI”), as modified by these Terms, and will be administered by the NAI. If the NAI is unavailable, the parties will agree to another arbitration provider or request that the NAI nominate a substitute arbitrator. Each party will be responsible for paying any NAI filing, administrative, and arbitrator fees in accordance with the NAI rules. If you do not wish to be bound by this provision, you must notify us within 30 days of the first acceptance date of any version of these terms containing an arbitration provision. Your notice to us must be submitted to the registered office of VeritaTrust in the Netherland, which is ____________.